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OUR PHILOSOPHY
At Destination North America (DNA) we realize that your client is as important to you as you are to us.
We realize that you are under pressure from your client to get the best deal possible. We know that
clients can be very demanding. We know that you have to make a good impression to your client, that
you need replies fast, and that your client may change their mind any minute. And your client may go to
your competition if he is not happy with you.
That's why we are focused on your needs. And on your client's needs (and sometimes we may even be
able to tell you what your client is looking for, even if your client has not realized it yet).
Our solution:
•
We know you are under time pressure. We promise quick reply times to all your requests so
your client does not have to wait and you don't risk losing business to your competition.
•
We know the continent and can contribute our extensive knowledge of all destinations. We
can give you advice and offer the best solutions, most interesting itineraries, best restaurants,
and get the most reliable suppliers to work on your group.
•
Communication, communication, communication: We value ongoing communication as one of
the most important elements in planning and executing a successful program. And as much as
we communicate with you - our client - we spend the same time or more communicating with our
suppliers. Until we know that everyone is on the same page.
•
Anticipation: We always think ahead and try to anticipate possible problems long before they
can become problems. Be it timing, conflicting information or anything else. Rest assured that
we are on top of it.
•
Your valued client deserves only the best. Therefore we are committed to white glove service
and only use the best suppliers in all destinations.
•
Problems can arise. Missed flights. Delays. Unexpected events. We are prepared for it, and can
be reached 24/7 in event of an emergency or unforeseen event. You will have emergency phone
numbers and know how to reach management and operations whenever necessary - be it in the
middle of the night, on a national holiday, or simply on a weekend.
In short:
We want your client to return happy and tell you that you are working with the best DMC in the United
States. Because we want your client to come back to you, and we want you to come back to us.
It has happened before and will happen again. We want to be part of your success, and let you be part
of our success.
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